AMAZING DARJEELING

TERMS & CONDITIONS

Booking Policy

For land package bookings, the payment schedule is as follows:

1st Payment: 30% of the total package cost at the time of booking.

2nd Payment: 40% upon confirmation of hotel bookings.

3rd Payment: 30% of the total cost to be paid 7 days before the trip.

Amendment Policy

If guests wish to modify their travel plans 48 hours after booking, an amendment charge of Rs. 1000 per person will be applicable.

Cancellation Policy

45 days or more before departure: Full refund minus 50% of the package cost.

30 to 44 days before departure: 75% of the package cost will be deducted.

15 to 29 days before departure: 100% non-refundable.

Less than 15 days before departure: 100% non-refundable.

This structured policy ensures clarity on refund eligibility based on cancellation timing.

Required Documents

For Indian Nationals Traveling Domestically:

Carry a valid Photo ID Proof (Aadhar, Passport, Voter ID, or Driving License).

For Non-Indian Passport Holders:

Must obtain inner line permits for restricted areas.

Non-Valid Documents:

Aadhar Card & PAN Card are not valid for travel purposes.

Required Documents to Carry:

Adults: Driving License, Voter ID, or Passport.

Children: Birth Certificate only

Photographs: Carry two passport-size photographs along with two photocopies of ID proof (front and back) per traveler.

Group Travel: Share ID proof and photographs in the designated group.

Important Notes

• Quoted rates are valid for 24 hours from the time of quotation.
• Similar Hotel or Room" indicates hotels with a price variation of Rs. 200-300 per night.
• Standard hotel check-in time: 14:00-16:00 hrs; check-out time: 10:00-12:00 hrs.
• Some sightseeing points may be subject to local authority regulations and availability.
• During high season, transport rates fluctuate due to vehicle shortages. Late bookings may lead to price variations.
• Hotel availability is not guaranteed until confirmed. If a preferred hotel is unavailable, an equivalent alternative will be provided after consultation.
• All transportation vehicles are non-AC.
• In case of cab shortages or market fluctuations, additional charges may apply.
• If roadblocks, landslides, or construction require rerouting, extra charges may be collected directly by the driver.
• Room availability is subject to hotel discretion (double/twin rooms based on availability).
• The package does not include travel insurance (strongly recommended for travelers).
• Airline seat selection is subject to availability and airline policies.
• Flight delays or cancellations due to weather, natural calamities, or airline decisions are beyond our responsibility.
• Services are subject to availability; booking begins only upon receiving the payment.
• Misbehavior towards local citizens or damage to monuments is not tolerated.
• Package prices are subject to change due to peak season surcharges or major events.
• Group travelers may experience waiting times during transfers.
• Travelers must adhere to the itinerary schedule; no-shows are 100% chargeable.
• If a client cancels, they must pay cancellation charges as per the policy.
• Clients are responsible for their personal belongings; lost items are not covered by our service.
• All payments should be made to SIKKIM DMC official current account. Payments made to savings accounts will not be considered valid.
• If Changu Lake is closed, an alternative sightseeing tour (Gangtok local city tour or Namchi day trip) will be provided. No refund will be issued for the cab.
• If Nathula Pass is closed before obtaining a permit, a refund will be provided. However, if the permit is issued and Nathula Pass closes due to snowfall or any other reason while en route, the amount will not be refundable.
• If Lachen or Lachung is closed due to weather conditions, landslides, or any other unforeseen circumstances, alternative sightseeing will be arranged. However, if travelers are already en route and the route gets blocked, no refunds will be issued for the cab or accommodation.

Child Policy 

• Chiild 1 to 5 years will be complementary.
• Child above 5 to 11 years will be charge 50% of the package cost.
• Child above 11 years will treat as an adult.