Diani Expedition

GENERAL
Please note that once your booking is confirmed, you will receive an e-mail as well as an SMS on your registered mobile number confirming your booking. We are open from 8:00 am – 8:00 pm, seven days a week
Please expect to receive your vouchers 72 hours before your departure date (subject to full payment of your package cost)
Please note that these packages are customizable, which means that you will be able to make changes to the itinerary/activity if you so desire. The final payment will be calculated as per the activities which will be outlined in the confirmatory e-mail sent to you
Personal expenses such as laundry, telephone calls, room service, alcoholic beverages, mini bar etc., are not included
In case your package needs to be cancelled due to any natural calamity, weather conditions etc. Our company shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors
If payment is not made as per the schedule provided in the first booking confirmation e-mail, we reserve the right to cancel the booking after attempting to get in touch with you. Refunds would be as per the package cancellation policy

FLIGHTS
The passenger names in the booking form should be exactly as per passports. We will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking
Please note that if your package includes a flight which is a low cost carrier (Air Asia, Scoot Airlines, Air Arabia, Jetstar, Fly Dubai, Thai AirAsia, Air India Express, Tiger Airways) then baggage will not be included in the package. Baggage can be added as per your requirement at an additional cost depending on the airlines and destination. We will attempt to get in touch with you within 24-hours after the booking has been confirmed for baggage addition
Please ensure that baggage requirements are given to our us latest by 5 days before the date of departure

HOTEL
Standard check-in time at the hotel is normally 2:00 pm and check-out is 11:00 am. An early check-in, or a late check-out is solely based on the discretion of the hotel
In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to the customer in another hotel of a similar category
Certain hotels abroad may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel’s policy
  

SIGHTSEEING ACTIVITIES/TRANSFERS

Please note that Day at Leisure essentially implies that no sightseeing activities have been included for that day
Kindly be on time for your activities, tours and transfers. Most countries are quite strict about following a schedule

 Cancellation stage: 31 or more days prior to departure.
•    25% of package cost will be charged as penalty on cancellation 31 or more days before departure.
•    Cancellation stage: 22 to 30 days prior to departure.
•    50% of package cost will be charged as penalty on cancellation between 22 to 30 days before departure.
•    Cancellation stage: 15 to 21 days prior to departure
•    75% of package cost will be charged as penalty on cancellation between 15 to 21 days before departure.
•    Cancellation stage: Within 15 days before departure.
•    100% of package cost will be charged as penalty on cancellation 15 days before departure.