Mathura Vrindavan 2N/3D

All correspondence(s) in respect of tours or travel Service bookings should be addressed to Holiday Bliss. 

Confirmation: 

After we receive your booking and deposit, we will confirm the availability of all components and send  you a confirmation email within 1–2 business days. If any option or component you selected is not  available, we will alert you and give you the option to modify your booking. From the time of your booking  confirmation until your final payment, your price may only be changed if: 

1) You request changes or customizations to your booking. 

2) New or increased government taxes or fees are implemented that apply to your package or its  components. 

3) Vendor costs applicable to your package or its components increase. Under any of these circumstances,  we will inform you how your package price will be affected. 

Once your booking is fully paid, the package price will not change, unless: 

1) You request changes or customizations to your booking. 

2) New or increased government taxes or fees are implemented that apply to your package or its  components. In either case, we will inform you how your package price will be affected. 

NOTE: All above-mentioned hotels are subject to availability. 

Payments: 

For all the services contracted, certain advance payments should be made to hold the booking on a  confirmed basis, and the balance payment should definitely be made before 48 hours prior to the  commencement of the tour. Management personnel hold the right to decide on the amount to be paid  as advance payment based on the nature of the service and the time left for the commencement of the  service. 

Aside from the aforementioned, in some cases, such as special train journeys or hotel or resort bookings  during peak season (Christmas or New Year), full payment is required in advance. 

Cancellation Policy: 

We must be notified in writing of any cancellation of tour or travel services due to any avoidable or  unavoidable reason(s). 

Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges  would be as follows: 

∙ 30 days prior to arrival: 10% of the tour/service cost 

∙ 15 days prior to arrival: 25% of the tour/service cost 

∙ 7 days prior to arrival: 50% of the tour/service cost 

∙ No refund if cancelled less than 48 hours before arrival.

Note: Written cancellations will be accepted on all working days, except Sunday. Any cancellation sent on  Sunday will be considered on the next working day (Monday). The payment is non-refundable for the  Christmas and New Year period, which runs from December 20 to January 5. 

In case you cancel the trip after commencement, the refund would be restricted to a limited amount,  which too would depend on the amount that we would be able to recover from the hoteliers and  contractors we patronize. For unused hotel accommodations, chartered transportation, missed meals,  etc., we do not bear any responsibility to issue refunds. 

Our Liabilities & Limitations: 

Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees for  monuments or museums, taxes, fuel costs, or guide charges by the government of India, the same would  be charged as extra. 

Holiday Bliss acts only in the capacity of agent for the hotels, airlines, transporters, railways, and  contractors providing other services, and all exchange orders, receipts, contracts, and tickets. Issued by  us are issued subject to terms & conditions under which these services are provided by them. All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule.  Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate  itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule  in the interest of the trip participants' safety, comfort & general well-being. 

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and  Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before  the modification, can be changed by us according to the modifications by hotels or airlines. All hotel  bookings are based on usual check in and check out time of the hotels until unless indicated in the  itinerary. 

We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly  or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or  equipment’s, breakdown of transport, weather, sickness, landslides, political closures or any untoward  incidents. 

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection  with any accommodation, transportation or other services, resulting – directly or indirectly – from any act  of dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil  disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations,  defaults, or any other causes beyond our control. 

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or  any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All  baggage’s & personal property/s at all times are at the client's risk.

Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.