1. Chardham is pilgrimage tour which is operational for a limited period only. Many hotels run during a limited period only so it may not have the same standard even if they charge 2-4 times high prices compare to other similar hotels running round the year. Keep your expectation low in areas like Barkot, Uttarkashi, Guptkashi, Kedarnath, Badrinath and Rudraprayag as it may not have same quality hotels like other hotels in package like Haridwar Rishikesh. In some areas like Kedarnath stay budget Dharamshala only.
2. Kedarnath stay will be in bigger rooms Triple Qaud Six sharing as per your group size. You will be not sharing room with others unknown people but your own people only. If couples want personal room on double only and if double room is not available at the time booking, we will give triple bedroom at 2500 rs extra. In Kedarnath stay will be in basic Dharamshala only as luxury deluxe hotels are not available. We advise guests to carry towel and warm shawls. Hot water will be provided in Bucket if gyser is not working due to any reason. Generally, 150 Rs they charge for hot water per bucket. If any confusion kindly rechecks before confirmation how many rooms, you will get in Kedarnath.
3. In hill area many hotels do not have TV, AC, Intercom, Wi-Fi, 24*7 Power Back Up or lift. Kindly check before if you are interested in hotels with facilities at the time of inquiry. Room heaters may be charged extra at hotels. In hill areas hotels are built on slope so many hotels will not have lift. You will get rooms on second third floor also which you may require to climb without lift. If customer is not able to climb steps kindly contact us, we will make personal and customized tour with hotels which are having lift or rooms / cottage on ground level.
4. AC will not work in all hill areas or stopped / parked vehicle. (AC will also not work in downhill, or on flat hill roads.). In Chardham areas only Haridwar Rishikesh Dehradun is plain area. Every other area is Hills. Once you leave Dehradun / Rishikesh till you return Rishikesh AC will not work entire tour. Dzire Crysta Ertiga generally charge some extra for AC in Hills which guest can pay directly or add extra in above tour cost. Tempo Travellers will be non-AC only in Hills as most of them are not able to run ac in Hills.
5. As per the directive given by the Government of India, all Indian/Foreign Nationals are required to provide proper proof of identification upon check-in. valid identifications documents are Passport & Visa together, Voters Id card, Current Driver’s License, Aadhar Card. All the documents must include a photograph. Hotel / camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any ID proof related issues.
6. Generally, hotel check in time is 14:00 hrs and checkout time is 11:00 hrs. Confirm early check in or late checkout will be chargeable if not included in cost. Kindly contact hotel directly if you want complimentary early check in or late check out.
7. If meals are included in package, it will be served at set menu basis in a buffet menu / fixed / meal credit. Any items which are not in them in Buffet / Fixed menu will be charged extra at the time of consumption. Hotels decide the menu and options of items for menu. Some hotels having Meal credit policy instead of Buffet or Fixed Menu during low occupancy in hotel – This meal credit amount is decided by hotel management – if bills go above the given meal credit amount, then extra amount should be paid directly at respective hotel. Room service for the food or packing is charged extra at many hotels.
8. No refund for short stay or unveiled facilities.
9. Normally for extra bed on double sharing rooms many hotels have rollaway bed while rest of the hotels provide extra mattress only. If you are not comfortable with mattress system instead of bed let us know in advance.
10. If you book more than one rooms, it may be possible that not all rooms are on same area or same floor or the same even in the same category or at same price. Unless mentioned specific room at the time of booking. By default, base category rooms are booked. Many people travel in groups at Chardham so room allocation will be as per hotel management. Room selection before checking in sometime not possible even if they are empty at the time of check in as room allocation is decided in advance for groups. Sometime hotels have same price for all rooms but some rooms will be better than others, but it is not possible to give all clients best rooms even if you book 3-4 months before. Kindly cooperate for the same at the time of check in.
11. In case of budget hotels: During the peak season time large number of people travel together in big groups. In rare cases one of the hotels in the tour we may need to change last minute if some group has last minute change in plan due to any reason. It is our responsibility to give similar hotel in that case without any extra charge. Guests are requested to cooperate for the same if they have selected to travel in peak season.
12. We reserve the right to give you a similar car if the car you booked is unavailable. Due to any reason if vehicle breakdown due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time vehicle will be repaired. Kindly cooperate.
13. If the tour is starting from Delhi vehicle needs some extra time for Green Card procedure at Uttarakhand border/Rishikesh. It may take 03 Hours approx, kindly co-operate for the same.
14. During the peak season large number of vehicles is assigned in Chardham from all over the north india. Some of the driver may have less knowledge than others. Not every driver will have 100% knowledge. New roads are made, parking places change depending on crowd, traffic is diverted on different route. Sometimes after 1-2 yrs places look completely different. Situation like this can confuse even well experienced drivers. If less experienced driver is provided guests, we generally provide everyday extra guidance to clients for best experience. Kindly cooperate as to change driver in high season may not be possible in high season.
15. In case you want multiple visits to some place kindly mention in advance because some places are having very high charges of parking. Tour picks up and drops point will be one only (If multiple pickups and drop please mentions email conversation before booking) Tour destination / route cannot change without prior notice (Amended route and tour Destination rates may be change).
16. In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the same. Kindly try to reach your destination before 08 Pm for your own safety as well govt guidelines.
17. The rates are subject to change, depending on the sudden inflation of diesel/Petrol prices in India or very high inflation due to economy crisis. However, it’s very rare case and we have never needed to change agreed price so far.
18. Sometime vehicle parking area little far from the sightseeing spots. Guests need to reach the parking at their own cost. At many of the tourist destination / hill station - some of the road / shopping market / mall roads have "NO ENTRY" for all / some bigger tourist vehicles depend on destination along with time restrictions also. In this kind of situation guest must manage another available mode of transport with an additional cost and on direct payment basis, this cost is not included in ideal package inclusion. Driver will not drive on No-entry zones and should not be forced to drive on narrow streets or roads which can create traffic jam. Normal working hours of driver is 11 hrs in case you want services more than 11 hours in a day kindly inform us in advance.
19. Car booked in the tour is as per the program. Car is not on disposable basis unless we have informed you in advance at the time of booking. In Chardham we don’t give cars based on kms limit where guest can travel as per their choice of 200-300 kms per for unlimited hours per day. Sightseeing will be as per the program and extra sightseeing not on the route sometime cost extra. During the peak season car / taxi rates are almost double than the off season for the chardham and that too don’t include any extra sightseeing.
20. Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is mentioned in itinerary. For additional sightseeing, off route sightseeing, sightseeing not inside the city limits or substitute sightseeing kindly contact company. Refund is not possible if any sightseeing point is not covered. In case you want some excursions kindly inform company in advance or discuss these things with company rather than driver. All nearby sightseeing points should be covered together. However, in case of sometime issues with some place we can adjust.
21. No cancellation or any refund will be made if situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, road blocks, heavy snow fall, acts of terrorism or other similar causes, strikes or problems at airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control.
22. Company is not responsible for any accident/injury/death/theft of person or property during the tour.
23. All rights reserved to management to cancel service if advance amount towards the service is received from the customer.
24. We here by expressly disclaim any implied warranties imputed by the laws of any jurisdictions or country other than India. We consider our self and intend to the jurisdictions only of the court of Uttarakhand India.
25. Early morning pick-up and late-night drop can cost extra. Delhi sightseeing / local use / market visits even if it is for short time generally charged extra. It is not included in the tour cost.